AI enquiry & follow-up automation for UK small and medium-sized businesses
Turn more enquiries into customers

Automate Your Enquiries. Follow Up Faster. Win More Customers.

We build AI systems that capture your leads, respond to customers instantly, follow up on unanswered enquiries and keep your CRM up to date—so your team can focus on winning the work.

Request a Free Automation Audit

Find out where enquiries are being missed and what to automate first.

Every enquiry has a next step.Example workflow
  1. 01
    EnquiryA customer asks for a quote on your website.
  2. 02
    AI responseSend an instant reply and ask for key details.
  3. 03
    CRMSave the contact, enquiry and conversation.
  4. 04
    Follow-upSend a reminder if the customer hasn’t replied.
  5. 05
    Team notificationAlert the right person to take the next step.

Timing, replies and handover rules agreed with you.

✓Respond while your team is busy
✓Keep open enquiries moving
✓Give your team the full conversation
What we build for your business

From first enquiry
to the next customer review.

Practical automation for the moments when a slow reply or missed follow-up can cost you business.

01 / LEAD CAPTURE

Get every enquiry in one place.

Connect forms and supported enquiry channels to your customer records. Capture contact details, the service needed and who should respond.

For example: assign a new quote request to your sales team.
02 / INSTANT CUSTOMER RESPONSES

Reply before they look elsewhere.

Acknowledge enquiries instantly, answer agreed questions and collect key details—even outside opening hours.

For example: collect a postcode and job details before handover.
03 / AUTOMATED FOLLOW-UP

Stop leaving quotes unanswered.

Follow up on open enquiries and quotes. When a customer replies, stop reminders and hand over to your team.

For example: ask if a customer has questions about their quote.
04 / CRM AUTOMATION

Keep customer records up to date.

Save conversations, update lead stages, assign tasks and notify the right person—with less manual entry and clear next steps.

For example: flag a booking enquiry for a call, with its history attached.
05 / REPUTATION & CUSTOMER CARE

Keep the conversation going after the job.

Request honest reviews after completed work, acknowledge feedback and draft replies. Send complaints and sensitive responses to a person.

For example: request a review after an appointment and flag feedback needing attention.
How we get you set up

Built around how
your business handles enquiries.

We agree what should happen automatically and where your team needs to take over.

01 / REVIEW

Find the missed opportunities.

Review lead sources, response times and what happens after a quote.

02 / BUILD & TEST

Connect the replies and records.

Set up messages, follow-up timings and CRM updates. Test the full enquiry journey.

03 / HAND OVER

Give your team clear next steps.

Show your team how the system works and when to step in for personal support.

Your free automation audit

Where are your
enquiries slipping through?

Find the changes that could help you reply sooner and follow up consistently.

  • ✓A review of how you capture and respond to leads
  • ✓Gaps in your follow-up and customer records
  • ✓A practical recommendation for what to automate first
Request a Free Automation Audit

Free. No obligation to go ahead.

Bring your real enquiries.

Start with a recent quote request, missed follow-up or recurring task.

Keep the tools that work for you.

We check what your website, inbox and CRM can connect before recommending changes.

Know what happens next.

Agree the scope, cost and responsibilities before any paid work begins.

Before we talk

A few common questions.

Will the AI make promises on our behalf?

We agree the information it can use and the questions it can answer. Prices, availability and commitments can be reserved for your team to confirm.

Can this work with our current CRM?

We check your CRM and enquiry channels during the audit. The available connections determine what can be automated and whether any changes are needed.

Can customers still speak to a person?

Yes. We build in a handover so customers can reach your team and sensitive or unusual enquiries go to someone who can help.

Do we need to automate everything at once?

No. We can start with one enquiry source or follow-up process, test it with your team and expand once it is working well.

Request a Free Automation Audit

Free. No obligation to go ahead.

Get in touch

Contact Kafe Automation

London, UK

Business email
clients@kafeautomation.com
WhatsApp Business
+44 7405 810805
LinkedIn — Hussein Kafe
LinkedIn — Hussein Kafe